Refund policy
At [ Oudora.co.za ], we are committed to providing high-quality, authentic perfumes to our customers.
Please read our policy carefully before making a purchase.
No Refund on Opened Products
For hygiene and safety reasons, perfumes cannot be returned or refunded once they have been opened, used, or tampered with.
Once the seal is broken, the product is considered final sale and cannot be refunded or exchanged.
Eligible Returns
We only accept returns or replacements if:
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The item arrived damaged or broken
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You received the wrong product
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The product is unopened, unused, and in its original packaging
Return Time Frame
Any issue must be reported within 3 days of receiving your order.
After this period, we may not be able to assist with returns or replacements.
How to Request a Return
To request a return, please contact our support team and include:
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Your order number
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Clear photos of the product and packaging
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A short description of the issue
Important Notice
We reserve the right to refuse any return or refund that does not meet the conditions stated above.
All approved refunds or replacements will be processed according to our store policy.